Privacy Policy

The type of personal information we collect

We currently collect and process the following information when you contact us via our website form:

Your name and email address

We currently collect and process the following information when you book a service with us via our client information and pet information forms:

Your name, address, contact phone numbers and email address
Your pet’s details, including breed and DOB

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You complete our online enquiry form
You make a booking by emailing or calling us directly

We use the information that you have given us in order to arrange bookings and to communicate further. For example, your address will be required for us to travel to you.

We will not share your personal information with any third parties.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@animal-house.uk.

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored within Animal House’s Google Drive account and password protected. No paper copies are held. Contact enquiries are stored within our website’s database.

We keep your contact information on record for five years should you require our services again in the future. You can request we delete any information held on you by emailing info@animal-house.uk – your information will then be deleted from our records as well as from our website’s database and mailing lists.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@animal-house.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can contact us at info@animal-house.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk